I just placed an order, when will it ship?
Average shipping times are 5-15 days depends on your Location.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at firstname.lastname@example.org.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping within AUS takes between 1-5 business days, while 5-10 business days in NZ.
Shipping within the UK takes 1-2 business days, tracked. We have a warehouse in the UK so that we can ship domestically to all our UK customers.
Shipping within the USA takes between 1-4 business days.We have a warehouse in USA so that we can ship domestically to all our USA customers.
Shipping within Canada takes between 5-8 business days.
Other countries take between 15-25 business days (depending on your local post services).
**To the USA and all other countries, we use UPS as a carrier from our warehouse, however, once it arrives in your country, it will be handed over to your local post services. They will be responsible for the delivery of your parcel. We urge customers to contact your local post office for assistance
Where can I contact you?
Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.